Incidents and maintenance reported on status page for linkiasoft https://status.linkiasoft.com/ https://d1lppblt9t2x15.cloudfront.net/logos/3590b6d7c8280ab8d654f6bfaea30d00.png https://status.linkiasoft.com/ en https://status.linkiasoft.com/incident/1115529 Wed, 04 Nov 2026 16:19:21 -0000 https://status.linkiasoft.com/incident/1115529#3786ace6b5504270b894be63262f1ce7695fa2ad1cde2c1f659678696a020f2e Incident **Resolved**: The platform has been stable since 5:12 PM (Cairo time). Our hosting provider has finished its maintenance and the dashboard, API and inbox are operating normally. Calls and the AI assistant connectors were not affected. If a message you sent during the interruptions shows as failed, please send it again. Thank you for your patience. --- **تم الحل**: المنصة شغالة بشكل مستقر من الساعة ٥:١٢ مساءً (بتوقيت القاهرة). مزوّد الاستضافة خلّص أعمال الصيانة، ولوحة التحكم والـ API والإنبوكس شغالين طبيعي. المكالمات وموصّلات مساعد الذكاء الاصطناعي ماتأثروش. لو في رسالة بعتّها وقت الانقطاع وظهرت إنها فشلت، ابعتها تاني من فضلك. شكراً على صبركم. https://status.linkiasoft.com/incident/1115529 Wed, 04 Nov 2026 15:52:38 -0000 https://status.linkiasoft.com/incident/1115529#2bc61186971cca11e7f87c2e26f0cdddd548cc34557a9d4f0825a8fc28d4045b Incident **Monitoring**: Between 4:42 PM and 5:12 PM (Cairo time) today, LinkiaSoft was unavailable three times, for about 1–3 minutes each. During those moments the dashboard may not have loaded, the inbox may have disconnected, and messages may have failed to send. **Cause:** our hosting provider restarted its servers without notice to apply an urgent Linux security patch, and some services in its European data centre had connectivity issues. Our own systems were working normally, and each time the platform came back online automatically. **Your data:** all your saved data (customers, leads, conversations, orders) is safe. Customer messages that arrived during the interruptions may show up a few minutes late. If a message you sent shows as failed, please send it again. **What we're doing:** we're watching the platform closely and staying in contact with our provider. We'll post an update here when it's resolved. We apologise for the disruption, and thank you for your patience. --- **قيد المتابعة**: النهارده من ٤:٤٢ لحد ٥:١٢ مساءً (بتوقيت القاهرة) المنصة وقفت ٣ مرات، كل مرة حوالي دقيقة لـ ٣ دقايق. في الأوقات دي ممكن تكون لوحة التحكم ماكانتش بتفتح، أو الإنبوكس فصل، أو الرسائل ماكانتش بتتبعت. **السبب:** مزوّد الاستضافة عمل إعادة تشغيل لسيرفراته من غير إنذار مسبق علشان يركّب تحديث أمني عاجل لـ Linux، وكان في مشاكل اتصال في مركز البيانات بتاعه في أوروبا. أنظمتنا كانت شغالة طبيعي، والمنصة رجعت لوحدها في كل مرة. **بياناتكم:** كل بياناتكم المحفوظة (العملاء، الـ leads، المحادثات، الطلبات) سليمة. الرسائل اللي وصلت من العملاء وقت الانقطاع ممكن تظهر متأخرة دقايق. ولو في رسالة بعتّها وظهرت إنها فشلت، ابعتها تاني من فضلك. **اللي بنعمله:** بنراقب المنصة عن قرب وعلى تواصل مع مزوّد الاستضافة، وهننشر تحديث هنا أول ما المشكلة تتحل. بنعتذر عن الإزعاج، وشكراً على صبركم. https://status.linkiasoft.com/incident/1093732 Sun, 18 Oct 2026 12:58:00 -0000 https://status.linkiasoft.com/incident/1093732#9a5c3c63e52ae925731e9148c28516470cfa3f2926995c8783bc6ec11aff3384 Incident This afternoon, a surge in load on our servers made the platform slow and briefly unavailable for about 10 minutes. Some messages and pages may have taken longer than usual to load during that time. Everything has been back to normal since then, and no messages or data were lost. Messages that arrived during the slowdown were delivered to your inbox once service recovered. We've already made improvements so the platform handles traffic peaks like this more smoothly. Sorry for the inconvenience, and thank you for your patience. https://status.linkiasoft.com/incident/1085121 Thu, 08 Oct 2026 15:23:00 -0000 https://status.linkiasoft.com/incident/1085121#df7078b893f9879fff5fddb99ba14da718f46ad6dc8431c6ac6a9a1c883b1244 Incident Resolved — Meta Service Disruption We identified an issue with Meta services caused by high demand, which temporarily affected messaging and integrations. The issue has been resolved, and all services are operating normally. We are continuing to monitor the system to ensure stability. https://status.linkiasoft.com/incident/1085121 Thu, 08 Oct 2026 15:00:00 -0000 https://status.linkiasoft.com/incident/1085121#b3a01064d3818fb47b6c58fe933e229baaadc8d0ff33d912dd27140596049008 Incident Meta services are currently experiencing an outage due to high demand, which may cause delays or temporary disruptions when sending or receiving messages through Meta channels. We are monitoring the situation and will provide updates as Meta works to restore normal service.